Privacy Policy

Your privacy is critically important to us. Lumen Fit is committed to protecting the privacy of your personal data.

1. Information We Collect

At Lumen Fit, we collect information to provide better services to all our users. The types of information we collect include:

  • Personal Identifiable Information (PII): This includes your name, email address, postal address, phone number, and payment information when you register for an account, subscribe to our services, or make a purchase.
  • Biometric and Fitness Data: Through our light-based fitness trackers and smart apparel, we collect data such as heart rate, activity levels, sleep patterns, and other health-related metrics. This data is collected with your explicit consent and primarily used to provide you with personalized fitness insights and recommendations.
  • Usage Data: We collect information about how you interact with our websites, apps, and services, such as IP addresses, browser types, operating systems, referring URLs, and access times.

We use this information to maintain, protect, and improve our services, develop new ones, and protect Lumen Fit and our users.

2. How We Use Information

We use the information we collect from all of our services for the following purposes:

  • To provide, maintain, and improve our services, including processing transactions and delivering personalized content.
  • To develop new services and features.
  • To communicate with you about our services, including updates, security alerts, and support messages.
  • To monitor and analyze trends, usage, and activities in connection with our services.
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Lumen Fit and others.

3. Information Sharing and Disclosure

Lumen Fit does not share your personal information with companies, organizations, or individuals outside of Lumen Fit except in the following cases:

  • With Your Consent: We will share personal information with companies, organizations or individuals outside of Lumen Fit when we have your consent to do so.
  • For External Processing: We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
  • For Legal Reasons: We will share personal information if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you.

4. Data Security

We work hard to protect Lumen Fit and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt many of our services using SSL.
  • We offer you two-step verification when you access your Lumen Fit Account.
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to personal information to Lumen Fit employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

5. Your Choices and Rights

You have control over your information and how it is used:

  • Accessing and Updating Your Personal Information: You can review and update your account information at any time by logging into your Lumen Fit account.
  • Opting Out of Marketing Communications: You can opt out of receiving promotional communications from us by following the unsubscribe instructions within the emails or by contacting us directly.
  • Data Portability and Deletion: You may request a copy of your personal data or request its deletion, subject to certain legal exceptions. Please contact us at [email protected].

6. Changes to this Privacy Policy

Lumen Fit may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date below. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after the revised Privacy Policy has become effective indicates that you have read, understood, and agreed to the current version of the Privacy Policy.

Last Updated: October 26, 2023

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Lumen Fit
1475 Granville Street, Suite 600
Vancouver, British Columbia, V6Z 1G3
Canada
Phone: (604) 555-0199
Email: [email protected]